About ITS

Information Technology Services (ITS) offers a broad range of services designed to meet the computing, communications, and networking needs of the University of Nebraska-Lincoln (UNL) faculty, staff and students. ITS provides:

  • products and services for the coordination of voice, video and data technologies;
  • support for the integration of multimedia into the curriculum; and
  • a single information technology support group for UNL—coordinating and supporting the needs of Teaching, Research, Outreach, and Administration.

ITS was formed in 1995 and was first headed by Kent Hendrickson, Associate Vice-Chancellor until February, 2008.

Information Technology Services Leadership & Teams

Within the UNL structure, Information Services reports to the Office of the Chancellor.

Mark Askren, CIO

Mark Askren
CIO

ITS is led by Mark Askren, Chief Information Officer
Bio

Pamela Holley-Wilcox
Director, Academic Technologies and Application Solutions

Provides support for student financial aid records, class registrations, student records, and other UNL applications by managing campus-wide data integrity efforts, providing project management services, and coordinating the information technology architecture. Also oversees development within Internet & Interactive Media, jointly operated by ITS and University Communications.

Karen Gatherer
Director, Business & Administration

Provides accounting, finance, strategic communications and human resource functions for the organization.

Neil Wineman
Director, Client Services

Provides customer-facing technology services and client support through the Computer Help Center and Computer Repair.

David DeFruiter
Director, Enterprise Desktop Services

Enterprise Desktop Services offers automated computer support using the latest technology that automatically updates your computer software, helps to ensure security, and provisions software and tools when you need them.

Heath Tuttle

Director of Academic Technologies - Strategy, Support, & Services

Partners with the Office of the Senior Vice Chancellor for Academic Affairs to provide strategy, support, and services for learning and emerging technologies, application development, quality assurance & change management, project management, and data analytics.

Michael Ruhrdanz
Director, Infrastructure and Operations

Provides UNL and its state-wide interests with an advanced, reliable, high-performance network; provides Internet services; datacenter and operations center functions, security services and serves the telecommunications needs of the University.

Rick Haugerud
Director, Security

Responsible for applying security tools and best practices for data in motion and at rest for the University.

Dave Spanel
Assistant Director, Systems Administration

Responsible for operating systems and server support, as well as email gateways. Also provides support for distributed physical data management for backup/restore, and archives.

Services

Information Technology Services leads, coordinates and operates a number of enterprise IT services and initiatives.  For more information, look through our Service Catalog.

Service Catalog

Administration Contact Information

Web: http://its.unl.edu
Telephone: (402) 472-2311
Fax: (402) 472-5280
Mail: 413 Love Library, Lincoln, NE 68583-0496