EDS Service Center Rates

Basic Support

Free

All Faculty, Staff, & Students

Help Center

Hosted Desktop Support

$211 per user/device per year

Requires Departmental SLA

  • Includes all support provided under Basic Support
  • Virtual operating systems and applications delivered from secure central data center
  • Supports all client devices, including thin clients, desktops, laptops, and mobile devices
  • Installation, upgrades, updates, and maintenance of operating system and applications
  • Software installation (user department responsible for software license fees)
  • Support for connection of local USB peripheral devices
  • Support for connection of network drives and printers
Hosted Desktop

Computer Lab Support

$287 per user/device per year

Requires Departmental SLA

  • Includes all services provided under Basic Support
  • Shared workstation or computer lab desktop/laptop computer
  • DeepFreeze to maintain steady computer state
  • System fully managed remotely by specialists using centralized client management tools, including configuration and settings changes, software installation, software and operating system updates, and security patching
  • Onsite support as needed when remote support is not available
  • Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
Computer Lab

Managed Desktop/Laptop Support

$344 per user/device per year

Requires Departmental SLA

  • Includes all support provided under Basic Support
  • Administrative user rights
  • System fully managed remotely by specialists using centralized client management tools, including configuration and settings changes, software installation, software and operating system updates, and security patching
  • Onsite support as needed when remote support is not available
  • Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
  • Includes NSave CrashPlan service for data backup and restoration
Managed Desktop

Advanced Desktop/Laptop Support

$618 per user/device per year

Requires Departmental SLA

  • Includes all support provided under Basic Support
  • Administrative user rights
  • Support for specialized software that requires manual onsite management, installation, and maintenance
  • Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
  • Device not enrolled in client management tools service and/or has a locally attached printer or scanner
  • Includes NSave CrashPlan service for data backup and restoration
Advanced Desktop

Server Support

$1,854 per server per year

Requires Departmental SLA

  • Support for Windows and Mac OS X based file and print servers
  • Operating system installation and configuration
  • Regular security updates and patches
  • Antivirus protection
  • File and folder permissions and network share creation
  • Network printer configuration and permissions
  • Includes NSave CrashPlan service for data backup and restoration
Server

Network Printer Support

$282 per printer per year

Requires Departmental SLA

Includes installing network printers on a centralized network print server and troubleshooting network connections.

Includes printer usage monitoring, printer consumables monitoring, user reports, cost reports, and optional quotas.

Consider the lower cost of the UNL Print, Copy, Mail & Distribution Services Cost Per Copy Program for your onsite printing, copying, scanning, and faxing needs.

Printer