The documents & diagrams referenced here provide background and guidance as you start and refine services. If you have specific questions, please contact Paul Erickson.
When we develop services or refine practices that support the entire institution—especially when other services could (or do) rely on them—we all benefit. Whenever possible, the focus for services should be on simplification, user adoption, reliability and cutting costs. The ITS Strategic Plan is a great resource and provides a guidance for selecting and implementing services.