|Computer Help Center Service Rates|
|Hourly Labor||$70.00 per hour||For a system that is not under AppleCare, the $70 per hour fee will be billed by the quarter-hour. If the customer's machine is under AppleCare and the issue is warranty related (e.g. dead hard drive, dead power supply but not software-based problems or accidental damage), this fee does not apply.|
|Service Call Fee||$ 15.00||A $15 additional charge is assessed for an on-campus on-site visit. A cost object in advance is required. We are unable to make service calls to private residences.|
A $100 additional fee is charged for rush service. This charge is incurred when a customer wants to have their diagnosis or repair started as soon as the next technician is available.
Non-rush systems are repaired on a first in basis.
|Typical Charges for Common Issues|
|Diagnosis||$45.00||Diagnose specific issues or perform general diagnostic. Applies to all out-of-warranty computers, and any computer affected by accidental damage.
Remove common viruses, worms, trojans, and spyware.
|System Cleanup||$ 70.00||Some viruses, worms, trojans or spyware may not be cleanable and will instead require a data backup and a full reinstall of the operating system (see Basic Operation System Installation).
Fee will be waived on the first system cleanup per calendar year for current students.
|Basic Operating System installation||$ 85.00||Per basic OS installation, including OS Software Updates, and installation of Antivirus. Does not include data backup or standalone applications. A user must provide their original Windows install media. Apple installation discs are not usually needed. Base install fee does not cover Linux and may not include changing Windows versions.|
|Boot Camp, VMWare Fusion, or Parallels Desktop Installation||$ 85.00||Windows OS Installation onto an Apple computer. Does not include cost of Windows or Fusion/Parallels license.
A valid Windows software license and installation CD must be provided by user.
|Apple Flat-Rate Repair|
Flat-rate charge for out-of-warranty repair on Apple Portables.
Spills, cracked LCDs, or other accidental damage are not eligible for this repair service.
MacBook Air & MacBook Pr 13"
|$350.00||Includes parts and labor.|
MacBook Pro 15" & 17"
|$380.00||Includes parts and labor.|
|Typical Dell Warranty||$ 75.00||Includes parts and labor.|
|Data backup or recovery, temporary storage and transfer of files.|
|Simple||$ 45.00||Working system to working system, hard drive removal or recovery tools not needed|
|Typical||$ 90.00||Backup of damaged system or hard drive removal needed.|
|Complex||$90.00+||Requiring removal of hard drive or use of recovery tools.|
|Microsoft Office installation|
|For Microsoft Office purchased from the UNL Computer Shop.|
|Simple (Easily Accessible)||N/C||Free if memory is purchased from the UNL Computer Shop unless covered below.|
|Mac Mini, Mac Pro, Select PC's||$ 15.00||If memory is purchased from the UNL Computer Shop and where RAM access requires some disassembly. Includes some models of Sony VAIO, Lenovo, and others.|
|User-Provided RAM or Difficult to Access||$ 70/HR||This also includes some models where RAM access is difficult (e.g. some Dell Mini's) even if RAM was purchased from UNL Computer Shop.|