Fix IT

Your Help Center

The Information Technology Services Computer Help Center supports the computing needs of faculty, staff, and students at the University of Nebraska-Lincoln. Our primary support areas include questions and problems related to

  • Campus network and Internet connections (new requests, configuration, access failure, etc.)
  • E-mail (Office 365, directory listing change requests, etc.)
  • My.UNL Academic Portal (Blackboard)
  • UNL system-wide applications and servers
  • PC and Mac problems (operating system, virus eradication, etc.)
Contact MySupport

Pick up a one of our Tech Guides

at any Huskertech location.


huskertech

Computer Help Center locations

501 Building, Room 105

Monday-Friday
7:30 a.m. to 7:30 p.m

Phone: (402) 472-3970 or toll-free (866) 472-3970

E-mail: mysupport@unl.edu

Huskertech-Adele Hall Learning Commons, (1st floor) Love Library

Monday-Friday
8:00 a.m. to 5:00 p.m

East Campus-Food Complex,17.5 (Basement)

1625 Arbor Drive

Monday-Friday 8:00 a.m. to 5:00 p.m

computer repair image

 Prices subject to change without notice. The UNL Computer Repair Center is an Apple Authorized Service Provider.
UNL Repair Center is an Apple authorized service

Computer Help Center Service Rates
Hourly Labor $80.00 per hour For a system that is not under AppleCare, the $80 per hour fee will be billed by the quarter-hour. If the customer's machine is under AppleCare and the issue is warranty related (e.g. dead hard drive, dead power supply but not software-based problems or accidental damage), this fee does not apply.
Liquid Spill $140.00 All repairs for liquid spills will be assessed a $140 additional charge. This will include a data backup, if possible.
Rush Charge $140.00

A $140 additional fee is charged for rush service. This charge is incurred when a customer wants to have their diagnosis or repair started as soon as the next technician is available.

Non-rush systems are repaired on a first in basis.


Typical Charges for Common Issues
Diagnosis $45.00        Diagnose specific issues or perform general diagnostic. Applies to all out-of-warranty computers, and any computer affected by accidental damage.

Remove common viruses, worms, trojans, and spyware.

 

System Cleanup $ 100.00 Some viruses, worms, trojans or spyware may not be cleanable and will instead require a data backup and a full reinstall of the operating system (see Basic Operation System Installation).

Fee will be waived on the first system cleanup per calendar year for current students.
Basic Operating System installation $ 100.00 Per basic OS installation, including OS Software Updates, and installation of Antivirus. Does not include data backup or standalone applications. A user must provide their original Windows install media. Apple installation discs are not usually needed. Base install fee does not cover Linux and may not include changing Windows versions.
Boot Camp, VMWare Fusion, or Parallels Desktop Installation $ 100.00 Windows OS Installation onto an Apple computer. Does not include cost of Windows or Fusion/Parallels license.
A valid Windows software license and installation CD must be provided by user.
Apple Flat-Rate Repair

Flat-rate charge for out-of-warranty repair on Apple Portables.

Spills, cracked LCDs, or other accidental damage are not eligible for this repair service.

MacBook Air & MacBook Pr 13"

$350.00 Includes parts and labor.

MacBook Pro 15" & 17"

$380.00 Includes parts and labor.

Dell repair
Typical Dell Warranty Free Includes parts and labor.

Data Backup
Data backup or recovery, temporary storage and transfer of files.
Simple $ 80.00 Working system to working system, hard drive removal or recovery tools not needed
Typical $ 100.00 Backup of damaged system or hard drive removal needed.
Complex $150.00+ Requiring removal of hard drive or use of recovery tools.

Microsoft Office installation

$15.00
For Microsoft Office purchased from the UNL Computer Shop.

Memory installation
Simple (Easily Accessible) N/C Free if memory is purchased from the UNL Computer Shop unless covered below.
Mac Mini, Mac Pro, Select PC's $ 15.00 If memory is purchased from the UNL Computer Shop and where RAM access requires some disassembly. Includes some models of Sony VAIO, Lenovo, and others.
User-Provided RAM or Difficult to Access $ 75/HR This also includes some models where RAM access is difficult (e.g. some Dell Mini's) even if RAM was purchased from UNL Computer Shop.