Current Roadmap

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CURRENT Roadmap.

Strategic Initiatives, Goals and Objectives

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Support

Enable and empower users to make effective use of technology

  • Increase customer help options: 
  • Expand self-help tools,  help depot models, participate in campus-driven special interest groups, and provide interactive, online support options
  • Simplify the experience of ordering, provisioning, procuring and marketing services
  • Deploy a new Telecom and cell phone provisioning and billing system
  • Deploy a services catalog, web ordering interface, and improved services ticketing system (Future)
  • Develop a Strategic Communication Plan that facilitates achieving the strategic initiatives by ensuring that the department and the campus clearly understand what services we provide and how we provide them, both to ourselves and to the campus
  • Effectively implement collaboration technology, knowledge bases, improved interface design, and improved support channels to create more satisfying user experiences to advance the academic mission of the University (Future)
  • Provide enhanced learning and collaboration technologies that support changing pedagogical models and enrollment growth
    •  Develop content repositories, IP video conferencing, academic analytics, and a world class learning management system (LMS0
    • Identify and provide the appropriate suite of services to support emerging on-line, blended, and face-to-face pedagogical models. (Future)
  • Focus on consolidation of core IT services to free up resources for strategic differentiation (reduce the run to maximize growth and transformation)
    • Create an environment that attracts, develops, and retains top IT talent to provide the highest level of customer service
    • Provide leadership and technology solutions for the campus-wide Academic Analytics initiative
    • Use internal and external strategic relationships to better deliver agile and scalable services
    • Continue engagement with SAT as a governance model (Future)

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Infrastructure

Grow an infrastructure that is ubiquitous, secure, accessible, robust and agile so that it becomes invisible to all.

  • Cloud First Initiative:
  • Continue migration to cloud-based collaboration tools, integrating new tools for use by the UNL community, while ensuring that cloud services provide an experience that is tailored to you while protecting your privacy and personal data
  • Develop a Cloud Computing Strategy that incorporates Cloud Software as a Service (SaaS), CloudPlatform as a Service (PaaS), and Cloud Infrastructure as a Service (IaaS) with the goal of creating efficiencies and opportunities for innovation by enabling ITS infrastructure and systems to be more scalable, agile, and elastic (Future)
  • Implement cloud-based computing and storage cycles (Future)
  • Enhance ability to replicate and share research data (Future)
  • Establish elastic and geo-diverse storage and computing models (Future)
  • Ensure business continuity of University data and systems
  • Combine data center and cloud solutions for business continuity to ensure that critical businessand communication activities can continue in the face of the significant on-campus disruption
  • Continue to consolidate and virtualize computing equipment to realize energy savings and reduce operating costs
  • Ensure that all University computing needs can be met through off-campus solutions, minimizing or eliminating any IT disruption in the event of an on-campus disaster
  • Explore providing a highly energy-efficient, specialized physical, virtual and cloud-based datacenter facility that reduces or eliminates the need for local server rooms, supports extremely high-density computing and data storage capacity, and directly supports investigators’ future modeling and data analysis requirements (Future)

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Access

Provide personalized, easy and safe access to your resources

  • Continue improving UNL’s wireless network
  • Increase capacity, performance, security, coverage, and ease of use
  • Extend a consistent UNL identity and authorization experience to the network and to the cloud
  • Leverage service APIs to customize user experiences
  • Strengthen collaboration, security and the user experience by offering multiple tiers of authenticated access based on your UNL identity, role, and managed device (Future)
  • Broaden mobility access for all student services
  • Broaden mobile device coverage and increase integration of UNL/vendor cellular networks (Future)
  • Provide pervasive, seamless use of unified communications tools
  • Integrate voicemail, email, text messaging, fax, chat, phones, and video conferencing (Future)