Basic Support
Free
All Faculty, Staff, & Students
- Computer Help Center
- NU-ITSM Knowledge Base for self-service
- Web service request submission
- Email service request submission at support@nebraska.edu
- 24x7x365 call center at (402) 472-3970 or toll free (866) 472-3970
- Remote desktop assistance
- Warranty repair for Apple, HP, and Dell
- Spyware and virus removal
- Campus network and wifi connections
- Office 365 support
- My.UNL (Canvas) support
- Password resets
- Additional services provided for a fee
Hosted Desktop Support
$221.40 per user/device per year
Requires Departmental SLA
- Includes all support provided under Basic Support
- Virtual operating systems and applications delivered from secure central data center
- Supports all client devices, including thin clients, desktops, laptops, and mobile devices
- Installation, upgrades, updates, and maintenance of operating system and applications
- Software installation (user department responsible for software license fees)
- Support for connection of local USB peripheral devices
- Support for connection of network drives and printers
Computer Lab Support
$308.40 per user/device per year
Requires Departmental SLA
- Includes all services provided under Basic Support
- Shared workstation or computer lab desktop/laptop computer
- DeepFreeze to maintain steady computer state
- System fully managed remotely by specialists using centralized client management tools, including configuration and settings changes, software installation, software and operating system updates, and security patching
- Onsite support as needed when remote support is not available
- Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
Managed Desktop/Laptop Support
$450.00 per user/device per year
Requires Departmental SLA
- Includes all support provided under Basic Support
- Administrative user rights
- System fully managed remotely by specialists using centralized client management tools, including configuration and settings changes, software installation, software and operating system updates, and security patching
- Onsite support as needed when remote support is not available
- Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
Server Support
$1,996.92 per server per year
Requires Departmental SLA
- Support for Windows and Mac OS X based file and print servers
- Operating system installation and configuration
- Regular security updates and patches
- Antivirus protection
- File and folder permissions and network share creation
- Network printer configuration and permissions
