Basic Support
Free
All Faculty, Staff, & Students
- Computer Help Center
- NU-ITSM Knowledge Base for self-service
- Web service request submission
- Email service request submission at support@nebraska.edu
- 24x7x365 call center at (402) 472-3970 or toll free (866) 472-3970
- Remote desktop assistance
- Warranty repair for Apple, HP, and Dell
- Spyware and virus removal
- Campus network and wifi connections
- Office 365 support
- My.UNL (Canvas) support
- Password resets
- Additional services provided for a fee
Hosted Desktop Support
$222.36 per user/device per year
Requires Departmental SLA
- Includes all support provided under Basic Support
- Virtual operating systems and applications delivered from secure central data center
- Supports all client devices, including thin clients, desktops, laptops, and mobile devices
- Installation, upgrades, updates, and maintenance of operating system and applications
- Software installation (user department responsible for software license fees)
- Support for connection of local USB peripheral devices
- Support for connection of network drives and printers
Computer Lab Support
$301.92 per user/device per year
Requires Departmental SLA
- Includes all services provided under Basic Support
- Shared workstation or computer lab desktop/laptop computer
- DeepFreeze to maintain steady computer state
- System fully managed remotely by specialists using centralized client management tools, including configuration and settings changes, software installation, software and operating system updates, and security patching
- Onsite support as needed when remote support is not available
- Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
Managed Desktop/Laptop Support
$362.16 per user/device per year
Requires Departmental SLA
- Includes all support provided under Basic Support
- Administrative user rights
- System fully managed remotely by specialists using centralized client management tools, including configuration and settings changes, software installation, software and operating system updates, and security patching
- Onsite support as needed when remote support is not available
- Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
- Includes NSave CrashPlan service for data backup and restoration
Advanced Desktop/Laptop Support
$649.80 per user/device per year
Requires Departmental SLA
- Includes all support provided under Basic Support
- Administrative user rights
- Support for specialized software that requires manual onsite management, installation, and maintenance
- Device replacement assistance includes device selection, ordering assistance, inventory updating, system preparation, data backup and transfer, and proper disposal of obsolete equipment
- Device not enrolled in client management tools service and/or has a locally attached printer or scanner
Server Support
$1,948.20 per server per year
Requires Departmental SLA
- Support for Windows and Mac OS X based file and print servers
- Operating system installation and configuration
- Regular security updates and patches
- Antivirus protection
- File and folder permissions and network share creation
- Network printer configuration and permissions
Network Printer Support
$296.88 per printer per year
Requires Departmental SLA
Includes installing network printers on a centralized network print server and troubleshooting network connections.
Includes printer usage monitoring, printer consumables monitoring, user reports, cost reports, and optional quotas.
Consider the lower cost of the UNL Print, Copy, Mail & Distribution Services Cost Per Copy Program for your onsite printing, copying, scanning, and faxing needs.
