Policies governing Client Management Tool use

The policies governing the use of Client Management Tools were developed by Faculty Senate. These policies, in conjunction with Executive Memorandum No. 16, provide guidelines for how department IT support personnel use Client Management Tools in the course of performing their job duties.

Campus IT support (department IT and UNL ITS) should familiarize themselves with the full text of the policies before requesting access to the Client Management Tools. All campus IT staff need to follow these policies when using the Client Management Tools. Departments may also create policy in addition to these University wide policies that dictates how the Client Management Tools will be used in a specific department, as long as said policies do not conflict with the Faculty Senate policies or Memorandum No. 16.

Benefits of Opting In to the Client Management Tools

  • Reliability: Your device will quickly receive software updates and patches with little to no interaction on your part.
  • Time Efficiency: You will stay more productive as deployment and updating processes run in the background, freeing up more time for teaching and research.
  • Flexibility: You can choose when and where to install new software or run maintenance on your device through Self-service portals.
  • Security: IT Technicians will manage the security of your machine so you don't have to. You can rest assured that software patches, antivirus protection, and firewalls are well maintained.
  • Confidentiality: Your data and files will remain confidential; no personal data is scanned, indexed, or transmitted off your device. CMT servers also keep full audit logs of any actions performed by technicians.
  • Compliance: Your device will always be in compliance with federal laws governing requirements for research or student data on University computers.

Important Policy Points

  • Faculty must Opt-In for UNL CMT before any CMT agent is installed on their device(s).
  • Departments can automatically opt-in staff if they choose. Departments can also require staff to opt-in before CMT agents are installed. Staff should check with their department leadership for the policy used in their area.
  • Departments using CMT must keep track of their faculty Opt-Ins. Departments that wish to are free to use the Opt-In for UNL CMT form provided on this website, but are not required to. Departments can implement their own process for gathering Opt-Ins from their faculty that choose to do so.
  • For departments supported under contract by Enterprise Desktop Services, UNL ITS will use the Opt-In for UNL CMT form to collect Opt-Ins from the faculty that choose to opt-in.
  • UNL ITS is providing the Client Management Tools to department IT as a free service. Department IT is solely responsible for how the Client Management Tools are used in their department, and for following the policies listed here. UNL ITS will not directly manage any department devices in the Client Management Tools, except for those departments supported under contract by Enterprise Desktop Services.
  • The Client Management Tools will only be used centrally for generalized, aggregate reporting on software and hardware. No personally identifiable information will be included in these summarized reports.
  • Campus IT staff will not access the contents of personal, research, instructional, or any other documents without express consent from the end user, and only if necessary for performing a requested IT task.
  • All actions and changes performed by campus IT via the Client Management Tools will be logged. These activity logs will be available to faculty members upon request.
  • Department IT staff must read and agree to all of the policies listed here before access to the Client Management Tools will be granted, regardless of whether their department contains faculty members or not. This is to help ensure that policies are followed uniformly across campus.