Endpoint Leasing - Apple FAQ

Endpoint LeasingEndpoint Leasing - Apple

University of Nebraska departments can acquire Apple computers, mobile devices, accessories and warranties through the Apple Leasing Program. This program offers a simple approach to plan and manage any hardware replacement budget cycle.

Endpoint Leasing - Apple FAQ

Why should I consider leasing Apple equipment?

  • Get the lowest negotiated price for Apple equipment.
  • Create consistent, predictable budgets.
  • Define and maintain a life cycle management strategy with a clear plan for replacement (no surprises, no scrambling, no sudden down time).
  • Standardize on fewer models, and help ensure equal access to devices.
  • Prevent equipment obsolescence and off-warranty items.
  • Acquire more devices, and/or better configurations at a lower cost.
  • Ability to include hardware, software, and services.
  • Improve the overall faculty, staff, and student experience.

How is a lease different from a purchase?

Equipment acquired under an Apple Flex Lease is returned at the end of the term for Apple to re-sell at its then-current market value. Because equipment is returned at the end of term, the total term payments are lower than purchasing outright. The Flex Lease is best suited for departments that adhere to a life cycle management strategy that prevents equipment obsolescence.

What is the minimum purchase amount for a lease?

Apple Financial requires a minimum purchase of $5,000 to take advantage of a lease. The University recommends a minimum purchase of $25,000 to make the solution financially viable. Departments can collaborate on a joint lease to meet the minimum purchase threshold. The lead department will be responsible for processing lease documents and invoices. If you have a specific project that does not meet this benchmark, please contact Phil Redfern.

How will I be billed for leased Apple equipment?

Advance payments (when applicable) are due within 30 days of placing a lease order. Invoices will be sent the the University 60 days prior to the payment period, invoices will be paid using the identified Cost Center on the MOU.

What items can be leased?

Everything listed on the Apple catalog, including software and services. If you require items that are not listed in the Apple catalog, please contact Phil Redfern to discuss available options.

Can I get a custom configuration, and custom lease term?

Yes. Endpoint Management Services can assist with creating a custom proposal to meet your needs, and Apple Financial Services can structure custom payment options that align with your budget. This includes the ability to defer payments and acquire equipment when needed vs. when a budget is released.

What type of warranty is available for leased equipment?

All AppleCare Protection Plans are available for leased equipment. Warranty repairs for leased equipment are handled just like a standard repair. CPS warranty can be applied using a 3rd party allocation on the lease.

What happens at the end of a lease term?

Leased equipment will be returned to Apple at the acquiring department's expense. If you want to renew your lease for another term, Apple suggests beginning the new lease 30 days prior to the end of the original lease. This allows you to time to receive the new equipment prior to the end of the existing lease term, enabling you to minimize down time and facilitate a smooth transition.

What happens when I return my leased equipment to Apple?

  • The acquiring department is responsible for packing and shipping the equipment at end of term. The original equipment packaging is not required.
  • For lost equipment, the department can either replace with a "like" device, or pay the replacement fee at end of term.
  • Once the equipment is received at the Apple warehouse, it is inspected and audited for functionality/damages. Normal wear and tear is expected, however damages will incur fees (i.e., cracked screens, significant cosmetic damage)
  • An audit report itemized by device serial number is sent to the acquiring department outlining any additional fees/charges for lost or damaged equipment.
  • By default, Apple requires that original Apple chargers and charging cables be returned, third party equivalents are not accepted. A fee will be assessed for any missing equipment. For larger implementations, a payment structure can be established where items such as cords and chargers are not due upon return.

What if a leased device has a defect or needs repair?

If a device has a defect that qualifies for repair under a warranty program, it is the responsibility of the acquiring department to coordinate repair of the device. All warranty repairs must be completed prior to the return of any equipment to Apple at the end of lease term. The acquiring department will be charged for any deficiencies found on returned equipment despite any applicable warranties.

What happens if a device is lost, stolen, or damaged?

If a device is lost or stolen, the acquiring department should order an identical or comparable (this may be a newer model) configuration to replace it. The department will be charged for any damaged or missing items at end of term based on the item's then-current market value. The AppleCare+ Protection Plan for iPad offers accidental damage coverage to help minimize damage expenses. Similarly, CPS Warranty/Accident Coverage may be purchased with Mac computers from the Husker Tech store, offering a comparable level of accidental damage coverage.

What degree of wear and tear is acceptable?

When a device is returned to Apple it is assessed for structural or mechanical damage and or discoloration. Examples of damage include: dents, cracks, loose hinges, screen scratches, and imprints of the keyboard on MacBook screens. Normal wear and tear is expected, however anything above and beyond normal wear and tear will be charged. Cases for portable devices such as iPads and MacBooks are always recommended as a protective measure against damage.

Do accessories like chargers and cables need to be returned at the end of the lease term?

By default, all chargers, cables, and any other original hardware is due back at end of term, excluding original packaging and documentation packets. Apple can accommodate any request to not have accessories returned if notified in advance of establishing the lease terms. Either all accessories can be retained, or a loss allowance can be built in (example: 25% loss allowance for chargers/cables).

How will equipment be returned to Apple at the end of the lease term?

Return shipment is the responsibility of the acquiring department. All equipment must be packed in a manner that will protect it from damage during shipment. The equipment remains the responsibility of the acquiring department until it is received and processed by Apple. ITS recommends that you insure the shipment for its FMV value upon return to Apple to protect against damage during shipment. If you need assistance or guidance on acceptable packing procedures or recommended transportation companies, please contact Phil Redfern.

Am I responsible for wiping the equipment and sending it back?

Yes. While all devices are wiped upon return, it is ultimately the end user’s responsibility and the acquiring departments to remove all data prior to return. Failure to do so could result in a leak of confidential or otherwise sensitive information. ITS recommends returning all devices to a factory default state with no passwords or activation locks present. Your IT administrator will also need to complete the Reassign DEP Endpoints form to Disown the equipment from the University.