ITS Billing Services (powered by Pinnacle) helps the University of Nebraska manage voice, data, cellular and other campus IT expenses on a single platform while simplifying charge-back of related services
Faculty, Staff, Student and Other Entity
Bill Cycle: 1st - end of month
Bill Cycle Run Date: 10th of month
Date Invoice Sent: 13th of month
*Payment Process: Autopay Date: 2 days before the bill due date, unless that date falls on the weekend, in which case, it will be the nearest business day.
*Bill Due Date: 5th of following month
**Online Bill Pay: https://its-onlinepay.unl.edu/
* Student payments and due dates are administered through MyRed
**Faculty, Staff and Other Entity users only
- Update for non-departmental customers - new UNL ITS-Billing System (Sent 6/5/2018)
- Faculty, Staff, Student, Other Entity Migration Notification (Sent 1/31/2018)
Frequently Asked Questions
How do I gain access to view my bill?
Faculty, Staff, Other Entity and Student customers will continue to receive their bills via email each month. Bills will be sent to the primary email address we have on file.
For Faculty and Staff, if you did not receive an email, or would like to view your statement online, you can access your bill by logging into the ITS Billing System. After logging into the site using your TrueYou credentials, in the upper right hand corner, select the Customer-UN role in the drop-down. Then select My Account > Statements from the menu. Monthly statements are available after the 14th of the month.
As a faculty, staff, or other entity customer, what are the key cutoff dates that I need to consider?
To avoid late fees
- Payments must be made online at https://its-onlinepay.unl.edu/ by midnight Central time on the 5th (e.g. bill due date)
For a payment to appear on the invoice
- Payments made on-line must be made prior to 9:00 pm Central time on the 9th (e.g. bill cycle date)
What do I owe?
Faculty, Staff and Other Entity customers can view your account balances on the most recent bill emailed to you each month or you can view the amount owed via the On-Line Bill Pay.
Can I automatically pay my bill every month?
Faculty, Staff and Other Entity customers can set up their accounts for autopay via the On-Line Bill Pay. **Faculty, Staff and Other Entity users only. Student customers will continue to use MyRed to see the amount owed.
Impact of Migration to New Billing Services System
How will I be impacted by the move to the new ITS Billing Service (powered by Pinnacle)?
In general, the impact will be limited to the invoice date, and invoice layout. Faculty, Staff and Other Entity customers will also have a new payment due date.
The manner in which you engage the Information Technology Service teams for service provisioning and billing does not change.
I am currently enrolled in auto-pay. Will that change due to the new ITS Billing Service (Powered by Pinnacle) implementation?
Your enrollment in auto-pay remains intact. As a reminder, auto-pay will be processed two days before the payment due date, unless that date falls on the weekend, in which case, it will be processed on the nearest business day.
How can I view a list of my calls?
You will find a detailed listing of call usage as part of your monthly bill. See 'How to Read Your Bill – Student' and 'How to Read Your Bill – Faculty/Staff & Other Entity' for details.
I want to ensure I receive all notifications instead of having them considered junk or spam. From where might I receive communications regarding my department's bill?
You will receive notifications from firstname.lastname@example.org. Before any email address change, you will be informed of the change with details to prevent future notifications from being treated as spam.
How can I manage which email addresses receive notifications?
We will email the primary email address we have on file for you. You can update your primary email address by emailing the ITS Accounting office.